Return Policy

Last Updated: June 2025

At Essi, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Eligibility for Returns

• Products must be returned within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Customized or personalized orders are not eligible for return unless they arrive damaged or defective.

How to Initiate a Return

1. Contact our Customer Support team at [email protected] within 30 days of receiving your order.
2. Provide your order number and reason for the return.
3. Our team will guide you through the return process and provide a return shipping address.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved returns will be refunded to the original payment method within 7-10 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you received a damaged or incorrect product, please contact us immediately at [email protected]. We will arrange for an exchange at no additional cost.

Non-Returnable Items

• Gift cards
• Sale or clearance items
• Personalized/custom products (unless defective)

Contact Us

For questions or assistance with returns, please email us at:
[email protected]